72% of consumers say they believe software glitches in some IoT applications will cause serious injuries.
According to Dynotrace’s new IoT Consumer Confidence Report: Challenges for Enterprise Cloud Monitoring on the Horizon, while over 52% of global consumers use IoT Devices, 64% of those devices struggle with performance issues.
IoT device owners experience an average of 1.5 performance issues a day. Sixty-two percent worry that the IoT’s growing popularity will cause a steady rise in issues.
The report’s findings suggest that organizations who have or plan to deploy IoT solutions must:
- Build thoughtful IoT monitoring and performance strategies that yield reliable app delivery and strong digital experiences
- Quickly and steadily master the complexities of cloud technologies, micro services, and other IT innovations
“The delivery chain behind every connected device is extremely complex. Businesses are already struggling with cloud complexity, but IoT magnifies this with sensors, masses of new data and dynamic containerized workloads. Consumers are already reporting problems with everything from medical applications, smart meters, car door locks, and virtual personal assistants, to smart thermostats and fridges. Their patience is at an all-time low and they simply won’t tolerate a poor experience. Yet, we haven’t even seen the era of IoT take off to its full potential – it’s just getting started. The imperative is on companies to find ways to process, analyze and manage the IoT delivery chain holistically, and with deep insight, so they know exactly what’s happening and where issues are arising in real time. This is not an easy task,” says digital performance expert Doug Anderson.
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Key Findings
The report surveyed over 10,000 consumers worldwide.
Self-Driving Cars
- 85% indicated a concern about self-driving cars’ safety
- 72% worry software glitches could cause serious injury or death
- 84% wouldn’t use a smart car because of their concerns
- 67% worry about issues caused by smart traffic light performance issues
- 86% don’t trust digital locks
Healthcare
- 62% don’t trust an IoT device to deliver medication
- 85% distrust devices meant to monitor vital signs
Smart Homes
- 83% worry that compromised or malfunctioning devices could take control of their homes
- 73% feared smart home tech bugs could lock them in or out of their homes
- 68% worry tech malfunctions would prevent them from controlling their home’s temperature
- 64% fear glitches in smart home tech would prevent them from controlling lights
- 81% expressed concern that smart meter software issues or other tech issues could lead to overcharges for gas, electricity, or water usage
Download the Dynatrace’s IoT Consumer Confidence Report: Challenges for Enterprise Cloud Monitoring on the Horizon here.
