Survey: Most U.S. retailers plan to expand AI capabilities to enhance efficiency, improve job satisfaction, and elevate the shopping experience.
Honeywell’s latest “AI in Retail Survey” reveals that artificial intelligence is poised to play a pivotal role in reshaping the retail sector in 2025. With more than 80% of retail leaders planning to increase AI adoption, and 35% committing to significant investments, the survey underscores a critical shift as retailers adapt to changing consumer demands and operational challenges.
AI drives employee upskilling and satisfaction
AI-driven solutions are increasingly considered essential for improving employee productivity, managing returns, and enhancing in-store and online shopping experiences. Retailers are leveraging AI to address workforce challenges, with 52% of leaders highlighting its role in helping employees progress in their careers and expand soft skills.
AI is also improving job satisfaction, with 55% of executives noting that AI tools make work more engaging and productive. This focus aligns with the retail industry’s need to fill an estimated 580,000 job openings, emphasizing the dual role of AI in operational efficiency and workforce development.
By automating repetitive tasks and providing actionable insights, AI allows employees to focus on value-driven activities, fostering retention and career growth. Over 60% of retail executives report that AI simplifies work, enabling a more fulfilling employee experience that directly impacts customer satisfaction.
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Enhancing the retail consumer experience with AI
AI adoption extends to the shopper’s journey, with two-thirds of surveyed consumers reporting using AI while shopping. Popular use cases include price comparisons, checking product availability, and simplifying checkout experiences. These tools are reshaping how consumers interact with retailers, offering faster transactions, streamlined decision-making, and personalized recommendations.
As AI becomes integral to omnichannel strategies, retailers aim to deploy it across return management, customer service automation, and inventory monitoring. This focus on seamless, AI-driven processes ensures retailers can meet consumer expectations while navigating the complexities of modern retail operations.
Honeywell’s survey highlights the transformative potential of AI in addressing industry pain points, improving workforce engagement, and enhancing shopper experiences. With significant investments planned for 2025, AI is a cornerstone of the retail industry’s future.
