Making Customer Call Centers Productive and Painless
How do you decrease customer wait times at call
Topic: Customer Experience Management
How real-time data is used for applications in customer-experience management, including marketing, customer service, content strategy, and loyalty programs.
Workforce Management: How Real-Time Messaging Helps Hyatt
A real-time messaging system from Lua helped Hyatt with workforce management and also improved customer experience for
Real-Time Retail: Why Uniqlo Employees Use Handhelds
Almost everyone has seen a Uniqlo store. If you see their employees with devices that look like smartphones, here's
What’s Behind Disney’s Real-Time Magic
How a system of sensors and MagicBands reduced long waits and crowds at DisneyWorld, enabled automated services, and increased revenue per
Real-Time Customer Service Across the Channels
The banking and financial services industry has been moving toward an "omni-channel” presence in which the same customer services are seamlessly rendered, …
Caesars Wins with Real-Time Customer Experience Management
Complex event processing (CEP) and analysis applications take customer experience management—and repeat business—to new heights at Caesars Entertainment. …
How One Major Telecom Employs EP to Get Personal with Subscribers
Turkcell Telecom Leverages Event Processing to Personalize Customer