Credible Chatbots Outperform Humans
Study: Intelligence AI chatbots are four times more effective at selling products than inexperienced
Topic: Customer Experience Management
How real-time data is used for applications in customer-experience management, including marketing, customer service, content strategy, and loyalty programs.
Continuous Intelligence to Benefit from Streaming Analytics Boom
Revenues for the global streaming analytics market are expected to increase at a compound annual growth rate of 28.2 percent for the next five
Digital Sales Transformation in a Customer-First World
The goal is to create a living, breathing plan to provide value at every touchpoint in the company with a dynamic and collaborative plan that puts the customer …
Maximizing Your Digital Transformation Experience
The key to driving innovation and business strategy lies in the ability to leverage real-time data and automating critical business
Near Raises $100M to Analyze Anonymous Customer Data
SaaS startup service also attracts world's top brands. Ultra-focused or creepy?
With DIY and Conversation-as-a-Service, Chatbots Are Here to Stay
Evolving into talking personalized assistants, chatbots are revolutionizing customer care and marketing. And they're just warming
More Than Personal: Customer Experiences in the Post-Digital Age
Customers are looking for richer interactions with companies they engage. Forward-looking sellers are moving beyond personalization to one-to-one experiences.
Time to Get Real: 3 Tips for Success with Edge IoT and Streaming Analytics
Clear business goals and scalable platforms are key for communications service providers – and other leading-edge enterprises.
Adobe Unveils Real-Time Personalization for Marketers
Deep data, analytics and machine learning let companies tailor individual customer experiences in real time.
“Vague” Draft Laws Target Big Data Misuse. And Not Just at Facebook and Google…
Heads up: New government concerns about collection, use and algorithms could impact organizations of all sizes.