Built for the Future: Why Licensing a Real-Time Interaction Engine Beats Building One
As customer expectations continue to evolve, so too must the technologies that support engagement. Enter the Real-Time Interaction Management (RTIM)
How real-time data is used for applications in customer-experience management, including marketing, customer service, content strategy, and loyalty programs.
As customer expectations continue to evolve, so too must the technologies that support engagement. Enter the Real-Time Interaction Management (RTIM)
Companies can leverage AI across their communication channels, enabling them to augment (not replace) the role of the human contact center representative.
Voice AI has significant potential to address some of the most critical pain points for customers in every industry.
To provide the real-time experiences that users crave today, companies need to implement an event-driven architecture (EDA) system.
The year 2022 will bring growing acceptance of OpenTelemetry for observability and a new focus on developers and customer
Research highlights how the observability tools market is fragmented and how user implementations may still be in the early
Observability for SREs, DevOps and IT operations allows teams to focus on developing better services with superior customer
The React Native and Ionic frameworks offer different features. Selecting the best for an application's development will depend on the application's properties …
Companies that adopt AI in the next few years will have a competitive advantage. AI could improve supply chain efficiency and provide greener
With the rise of virtual agents, split shifts provide an opportunity to improve both the agent and end-customer