Built for the Future: Why Licensing a Real-Time Interaction Engine Beats Building One
As customer expectations continue to evolve, so too must the technologies that support engagement. Enter the Real-Time Interaction Management (RTIM)
Topic: Use Cases
Boosting Supply Chain Management Through Analytics: A Deep Dive
Supply chains will increasingly be guided by advanced digital technologies (most prominently, artificial intelligence) to enhance process automation and …
Report: Top IoT Use Cases Deliver Strong ROI
Many of the top IoT use cases are delivering strong ROI for the organizations that are deploying them. As such, 51% of respondents to a recent industry survey …
Supply Chain Excellence: Modernizing Technology for Improved Trading Partner Collaboration
Modernizing the technology used in supply chain processes leads to significant improvements in visibility, efficiency, and compliance, ultimately fostering …
Capital Market Use Cases That Require AI, Digital Twins, and Data Immediacy
As capital markets continue to evolve, the adoption of AI, digital twins, and data immediacy will be critical for firms looking to maintain their competitive …
Baltimore Bridge Collapse: The Urgent Need for Real-Time Supply Chain Interoperability
Interoperability may be the key to enabling real-time supply chain end-to-end visibility, enhanced collaboration, and heightened customer
Generative AI Brings Real-Time Supply Chains Closer to Reality
Embedding Generative AI into supply chains isn't just a technology project, it also requires a profound shift in the way organizations think about creating …
How AI-Powered Omnichannel Communications Optimize Customer Interactions and Engagement
Companies can leverage AI across their communication channels, enabling them to augment (not replace) the role of the human contact center representative.
6 Benefits to Embracing No-Code/Low-Code Enabled Solutions Across the Supply Chain
No-code and low-code solutions used throughout the supply chain empower businesses to integrate data seamlessly, streamline custom workflows, and optimize …
Can Real-Time Analytics Solve the Supply Chain Crisis?
The integration of IoT devices and their real-time data into transportation services offers unprecedented visibility and control over the supply