AI’s Impact on Non-Linear Customer Service in Travel and Hospitality
By harnessing the power of AI, hospitality providers can meet customers at every stage of their journey, providing personalized assistance, seamless …
Topic: Travel and Hospitality
How the travel industry uses big data and real-time analytics.
How IoT is Changing the Future of Cruising
As the world continues to open for travel, cruise industry leaders are looking to leverage the next wave of travel technology to improve the passenger …
Cloud Data Offers Airlines a Way to Fly High Post-Covid
As the travel industry is forecast to come roaring back in 2022, the ability of airlines to migrate to cloud-based data solutions will determine who comes out …
When Observability is Good for Chaos
For Alaska Airlines' website one way to keep systems running is to break them using chaos engineering and
5 Ways Data Analytics Can Help the Hotel Industry
Even though data analytics is in the adoption phase in the hotel industry – it offers a world of advantages for hoteliers.
Case Study: Real-Time at Sea by Ferry
While the ferry business has long been held together with tech -- beacons and radio contact -- in this new era of IoT, more data makes for better
Tracking the Micro-Moments of Travel
Red Roof Inn, after capitalizing on micro-moments, saw a remarkable 60 percent increase in
How a Travel Club Gets Personal to Boost Sales
How a travel club used customer segmentation to personalize its customer targeting and improve customer
Workforce Management: How Real-Time Messaging Helps Hyatt
A real-time messaging system from Lua helped Hyatt with workforce management and also improved customer experience for
What’s Behind Disney’s Real-Time Magic
How a system of sensors and MagicBands reduced long waits and crowds at DisneyWorld, enabled automated services, and increased revenue per