Technology Plus Humans: The Future of Customer Service
When technology comes up short and customers cannot resolve their issues through non-voice channels, they ultimately turn to agents.
Call Center Conundrum: The Future is Flexibility
With the rise of virtual agents, split shifts provide an opportunity to improve both the agent and end-customer
Exploring the Value of the Human Touch in a Global Crisis
With people around the world feeling the lingering impacts of COVID-19, creating authentic touchpoints across the brand experience is essential.