Deliver Customer Service Autonomously? Hold That Thought
Automating customer service is a complex proposition and even the best attempts still require many problems to be handled by live agents or
Walking About in Digital Twins Thanks to Augmented Reality
A new project seeks to amplify the benefits of digital twins by giving users the ability to roam around via augmented reality.
Mixed Picture Emerges on Infrastructure Readiness for Real-Time Economy
Is modern infrastructure up to the job for a real-time economy? Maybe. Two studies come to different results.
How Generative AI Promises to Make Certain Jobs Easier
Harris Poll: Most business leaders expect to see generative AI boost productivity, as well as help deliver better customer experiences, within the next three …
It has Begun: AI-Based Attacks Against Businesses
The widespread, and almost indiscriminate, use of AI and generative AI is apparently opening up a new can of worms for business leaders and technologists to …
Data, Not Technology, is the Ultimate Differentiator of AI
Managing and leveraging the right data to feed AI and analytics requires leadership from both the technical and business sides of an
Taking Computer Vision to the Next Level, with AI Behind It
Researchers have assembled a computer vision system that uses AI and optical measurement technology to detect, classify, and visualize product defects in real …
Companies Double Down on Digital Twins, But Will Infrastructure Hold Them Back?
The use of digital twins is on the rise to optimize performance and quality control while delivering greater productivity and cost
Traditional Security Won’t Help Lock Down the Edge
Related advances in a number of technologies may enable the needed improvement in security of edge and IIoT
‘Lack of Truthfulness’ Hampers Generative AI Adoption
A majority of the 300 AI experts and practitioners who participated in a recent survey are nervous about the accuracy of generative AI